Help
When something’s stuck, there are three ways. Which one is quickest depends on how stuck it is.
Open a ticket
When it’s annoying but can wait. In the customer portal or by email.
Remote support
When the device still runs and can get online. We connect, and you see everything.
Help
What’s wrong?
Three questions, and you know the quickest way.
In short: if someone can’t work, call us on +49 6525 933 318 0. If it can wait, open a ticket. If the device still runs and can get online, we can help via remote support.
Open a ticket
A ticket goes onto our list and doesn’t get lost, even when everyone is out. Open it in the customer portal or send an email.
The customer portal runs on Atera, an external provider. Privacy policy
Or use the contact form.
What helps us
- What isn’t working, and what were you doing when it happened?
- Since when, and does it affect only you or others too?
- Which device, and where is it?
- The error message, a photo from your phone is fine
- How we can reach you today
Contact
How to reach us
Contact
IT-Haus CTW-Computer Irrel GmbHNiederweiser Str. 31
54666 Irrel
Germany
- Phone+49 6525 933 318 0
- Fax06525 933 318 2
- Emailinfo@ctw-computer.de
- Customer portalctw.servicedesk.atera.com
Opening hours
| Monday | 9:00–12:30 13:30–18:00 |
|---|---|
| Tuesday | 9:00–12:30 13:30–18:00 |
| Wednesday | 9:00–12:30 13:30–18:00 |
| Thursday | 9:00–12:30 13:30–18:00 |
| Friday | 9:00–12:30 13:30–18:00 |
| Saturday | 9:00–13:00 |
| Sunday | closed |
Outside opening hours: a dedicated service hotline is being set up.
Remote support
Only start the program once we ask you to on the phone. It shows a code that you read out to us. You see everything we do.
Program: Splashtop SOS. The provider is based in the USA. Privacy policy