Monitoring and maintenance
You have twelve computers, two servers in the basement and a router someone set up once. We make sure it stays that way, and we notice before something breaks.
The problem isn’t the one broken computer
The problem is that nobody knows which one is next. Whether the backup is running. Whether the updates have been stuck for three months. Who still has access, although they left long ago.
A small program runs on your computers and servers and reports their state. The trade calls it RMM, remote monitoring and management. It sees when something is going off the rails, and we deal with it before you notice.
- Server backup starts.
- Done. The backup is complete and stored in the data centre.
- Security updates on eleven computers, in the agreed maintenance window.
- A drive in the storage unit reports its first read errors. (Warning)
- Ticket opened, replacement drive noted.
- We call you and book a time for the swap.
- Mrs Schmidt notices none of it.
What happens
Seeing problems early
A drive reports read errors, a server has been running at its limit for weeks. We see it in the data and replace things before they fail.
Updates without drama
We install security updates in the agreed maintenance window. For critical vulnerabilities within 72 hours.
Protection that watches behaviour
Not just known viruses. If a program starts encrypting files in bulk, it gets stopped.
Backups that come back
We see when a backup fails and make sure you know what can be restored. More on backup
A message when something’s up
Critical: response within 30 minutes. Important: within 2 hours. For contract customers at night and at weekends too.
A report every month
What ran, what didn’t, what will cause trouble soon. Plus access to a portal where you can see the status yourself.
We monitor your systems. Not your staff.
What we see
Processor load, disk space, memory, update status, whether the backup ran, network connections. Technical data about the state of the devices.
What we don’t see
Emails, open documents, keystrokes, browsing history, file contents. We’re not interested, and we don’t need it. The program checks whether the engine is running, not where you’re driving.
What monitoring covers, and what it doesn’t
Monitoring takes care of day-to-day operations: watching, warning, installing updates, fixing what can be fixed remotely. It runs around the clock.
A new operating system, moving a server, replacing a drive on site: that’s support and is billed by the hour. The two work hand in hand.
- Monitoring reports: the drive shows errors, failure likely within two to three weeks.
- Support does: order the drive, come round, swap it, test it.
Early detection and treatment. Not a contradiction, just two tools.
What does it cost?
We charge by module. You pay for the devices and modules you have. Enter what you’ve got.
Support by the hour
Prices net, plus VAT. Support comes in packages of ten hours, not by the single hour.
| For | Package | Price | Per hour |
|---|---|---|---|
| With a monitoring contract | 10 hours | €799 | €79.90 |
| Without a contract | 10 hours | €999 | €99.90 |
How it starts
First the assessment, then a quote with exactly the modules you need. No standard packages.
- Assessment. Free, on site. What happens
- Quote. What gets monitored, which modules, what it costs.
- Set-up. The program on every device, about ten minutes per computer, without interrupting work.
- Day-to-day. In the background. A message when something’s up. A report every month.
Have a look first?
Call
Which modules make sense, we work out during the free assessment. Afterwards you know what it costs and whether it’s worth it for you.
Call +49 6525 933 318 0